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GenieBox CRM Ticketing System

CRM Ticketing System
Track. Resolve. Deliver.

GenieBox is a CRM ticketing system that unifies tickets from email and web into one shared inbox, with SLA management, smart routing and automation that keeps your customer support team's response times tight.

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Ticketing Solutions

A CRM Ticketing System Shaped to Your Support Team

Pre-built customer service ticketing software for support teams of any size, or fully customised for yours.

Shared Inbox

Every channel, email, web and more, in one unified queue, true omnichannel ticketing in a single CRM.

SLA Management

Set response and resolution targets, with automatic escalation built into your CRM ticketing system.

Smart Routing

Auto-assign tickets by topic, priority, or agent workload.

Priority & Tagging

Categorise, tag and prioritise tickets the moment they land.

Customer Satisfaction

Post-resolution ratings and feedback, tracked automatically.

Custom Ticketing

Your exact support workflow, fields and automations, a custom CRM ticketing system built for you.

Explore CRM Ticketing Solutions
WhatsAppNew ticket · auto-reply sent
FlowTicket → assign → resolve
Broadcast720 customers reached
Automation

Customer Support Ticketing in CRM, Powered by Automation

Customer Support Ticketing in CRM, Powered by Automation

Raise tickets automatically, send status updates, trigger escalation alerts and notify customers, all without leaving your CRM ticketing system.

  • Auto-ticket creation and status auto-replies, across every channel
  • Rule-based escalation that adapts to your exact SLA logic
  • Synced with Google Sheets and your existing customer support and automation tools
-47% faster resolution time
See the CRM Ticketing System in Action
-47%
faster resolution time
Desk & Features

A customer support ticket management software with pipeline, SLA, and reporting built in.

A customer support ticket management software with pipeline, SLA, and reporting built in.

  • Drag-and-drop ticket pipeline
  • SLA timers and auto-escalation
  • Follow-up and reminder automation
  • Live analytics and agent performance reports
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How It Works

Live in Days, Not Quarters

A CRM ticketing system that's resolving tickets for your support team within the week.

01

Discovery

We map your support channels, SLAs and goals.

02

Setup

Routing rules, fields and automations configured for your customer service team.

03

Onboard

We import open tickets and train your agents hands-on.

04

Grow

Live dashboards and ongoing support as your help desk scales.

Pricing

CRM Ticketing System Pricing - One-Time Payment, Own It Forever

No monthly subscription. No AMC. No user limits, priced to your requirement, deployed to your own server.

Starter Build

  • Shared inbox & ticketing
  • SLA timers
  • No agent limits
Get a quote
Most popular

Growth Build

  • SLAs, routing & automation
  • Analytics & reports
  • No agent limits
Book a demo

Enterprise Build

  • Custom CRM ticketing system development
  • Dedicated support
  • Deployed to your own server
Talk to sales
0Support teams
0Faster resolution
0Automation
0Retention
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FAQ

CRM Ticketing System - Frequently Asked Questions

Can tickets come in from multiple channels all at once?
Yes. Every channel feeds into one omnichannel CRM ticketing system, so agents never have to switch tabs to see the full picture.
Can I set different SLAs for different ticket types in this CRM ticketing system?
Yes. Response and resolution targets can be set per priority, category or customer tier, with automatic escalation if a timer is breached.
Can I import my existing tickets or customer records?
Import from a spreadsheet or your current helpdesk in minutes. We map your fields and de-duplicate records, so nothing is lost in the move.
Do I need a technical team to set up this customer support ticketing system?
No. We handle onboarding, configuration and training. Most teams are running their full desk within a day of kickoff.
Is this a subscription, or do I own the CRM ticketing system outright?
GenieBox is a One-Time payment, no monthly subscription, no AMC, no agent limits. The full source code is deployed to your own server, so you own your CRM ticketing system completely.