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WhatsApp Business Automation

Meet your customers
where they already are.

GenieBox automates your entire WhatsApp channel from first enquiry to order confirmation to support resolution using the Business API your customers respond to at 5× the rate of email.

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WhatsApp Automation Services

Automate every stage of the customer journey on WhatsApp

From the first hello to the post-sale follow-up, We automate it so your team handles only what truly needs a human.

Auto-Reply Flows

Instant, context-aware replies to common enquiries, greetings and out-of-hours messages.

Broadcast Campaigns

Personalised mass messages for offers, launches, reminders and re-engagement.

Order & Delivery Alerts

Trigger-based notifications for confirmations, dispatch, delivery and returns.

Lead Capture Forms

Conversational intake flows that collect details and push leads directly to your CRM.

Appointment Reminders

Automated confirmations and reminders that slash no-shows across clinics, salons and services.

Team Inbox & Routing

Shared team inbox with smart routing - the right agent gets the right conversation every time.

EnquiryReplied in under 5 seconds
OrderConfirmed & dispatched via WA
ReviewFeedback request sent on delivery
WhatsApp Business API

Official API. Real automation. No grey-area tools.

We use the official WhatsApp Business API - not unofficial workarounds so your number stays safe, your messages reach the inbox and your business stays compliant.

  • Official Meta Business API onboarding included
  • Template message approval and management handled
  • Integrated with CRM, order management and support tools
Automate my WhatsApp
98%
open rate
WhatsApp Capabilities

Every channel feature, automated and connected

  • Rich media messages with images, PDFs, buttons and lists
  • Multi-step conversation flows with conditional branching
  • CRM sync - every conversation logged against the right contact
  • Delivery, read and response analytics across all campaigns
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How it works

Live on WhatsApp in a matter of weeks

01

Onboard

We register your business number on the official WhatsApp Business API and set up your profile.

02

Design

Conversation flows, templates and routing rules are designed around your customer journey.

03

Integrate

We connect WhatsApp to your CRM, order system, helpdesk and team inbox.

04

Launch

We go live, train your team and monitor message delivery and conversation quality.

Engagement Models

WhatsApp automation for every business

Start with notifications, scale to a full conversational sales and support channel.

Notifications

Custom
  • API onboarding
  • Transactional templates
  • Order & alert triggers
  • Delivery reporting
Scope setup
Most popular

Conversational Flows

Custom
  • Auto-reply & flow builder
  • Lead capture & CRM sync
  • Broadcast campaigns
  • Team inbox & routing
  • Priority support
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Full Channel

Custom
  • AI-powered replies
  • E-commerce catalogue
  • Payments in chat
  • SLA & dedicated support
Talk to sales
0Message open rate
0Businesses served
0Higher response vs email
0Queries handled by automation
Automate your WhatsApp channel
FAQ

WhatsApp automation questions, answered

Do you use the official WhatsApp Business API?
Yes, always. We use only the official Meta WhatsApp Business API. This keeps your business number safe from bans and ensures your messages are delivered to the inbox rather than filtered as spam.
Can I send bulk promotional messages?
Yes. With an approved WhatsApp Business account you can send broadcast campaigns to opted-in contacts. We handle template creation, Meta approval and campaign scheduling.
Will it integrate with our CRM or order management system?
Yes. We integrate WhatsApp flows with Zoho, HubSpot, Salesforce, Shopify, WooCommerce and custom order management systems so every conversation and action is logged automatically.
Can multiple team members reply from one WhatsApp number?
Yes. Our shared inbox solution lets your entire team manage, respond and collaborate on WhatsApp conversations from a single number with agent assignment and routing rules.
How long does it take to go live?
A basic notification setup can be live in 1–2 weeks. Full conversational flows with CRM integration typically take 3–5 weeks depending on the complexity of your customer journey.